vRealize Business for Cloud
Enable IT Visibility for Cloud Cost Management
Overview:
Enable IT Visibility for Cloud Cost Management
VMware vRealize Business for Cloud automates cloud cost analysis, consumption metering, cloud comparison and planning, delivering the cost visibility and business insights you need to run your cloud more efficiently.
Key Features:
Understand Cloud Costs
Track, manage and optimize your private and public cloud spending in a single dashboard.
Create an effective cloud strategy
Evaluate cost efficiency across data centers, private clouds and public clouds. Plan and optimize resources across hybrid clouds.
Make IT a strategic business partner
Monitor cloud consumption by business groups and applications. Align IT with lines-of-business through showback.
Get Value in Cloud Speed
Out of the box setup for instant cost visibility across vSphere infrastructure and public clouds.
Compare:
VMware vRealize Business for Cloud is available in two editions. vRealize Business for Cloud Standard is available as part of vRealize Suite. vRealize Business for Cloud Advanced is available as part of vRealize Suite and as a standalone product.
| Features | vRealize Business for Cloud Standard | vRealize Business for Cloud Advanced |
|---|---|---|
| Automatic private cloud metering, costing, and pricing | ✔ | ✔ |
| Private cloud consumption analysis | ✔ | ✔ |
| Private cloud and public cloud cost comparison | ✔ | ✔ |
| Out-of-the-box hybrid cloud assessment (Comprehensive cloud costing and business assessment) | ✔ | ✔ |
| Automatic reporting, custom reporting and API for data extraction | ✔ | ✔ |
| Data center optimization (Integrated with vRealize Operations) | ✔ | ✔ |
| Identifying private cloud reclamation opportunities (Integrated with vRealize Operations) | ✔ | ✔ |
| Procurement planning | ✔ | ✔ |
| Public cloud costing, consumption analysis, and pricing | ✔ | |
| Role-based showback | ✔ | |
| Quantifying private cloud reclamation opportunities (Integrated with vRealize Operations) | ✔ | |
| Automatic service catalog pricing (Integrated with vRealize Automation) | ✔ |
Support:
VMware Basic Support & Subscription
Weekday Support for Test, Dev and Non-Critical Deployments
- Global, 12x5 access to support
- Unlimited number of support requests
- Remote Support
- Online access to documentation and technical resources, knowledge base, discussion forums
- Product updates and upgrades
Overview
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
VMware Production Support & Subscription Service
Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.
- Global, 24x7 support for Severity 1 issues
- Fast response times for critical issues
- Unlimited number of support requests
- Remote Support
- Online access to documentation and technical resources, knowledge base, discussion forums
- Product updates and upgrades
Overview
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
| Feature | Production Support | Basic Support |
|---|---|---|
| Hours of Operation1 | 24 Hours/Day 7 Days/Week 365 Days/Year |
12 Hours/Day Monday–Friday |
| Length of Service | 1 or 3 Years | 1 or 3 Years |
| Product Updates 2 | Yes | Yes |
| Product Upgrades 2 | Yes | Yes |
| Products Supported 3 | All Products (excluding VMware Fusion and VMware Player) |
All Products |
| Method of Access | Telephone/Web | Telephone/Web |
| Response Method | Telephone/Email | Telephone/Email |
| Remote Support | Yes | Yes |
| Root Cause Analysis | Available only with Business Critical or Mission Critical Support Offering | Available only with Business Critical or Mission Critical Offering |
| Access to VMware Web Site | Yes | Yes |
| Access to VMware Discussion Forums and Knowledge Base | Yes | Yes |
| Max Number of Technical Contacts per Contract | 6 | 4 |
| Number of Support Requests | Unlimited | Unlimited |
| Target Response Times Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4) |
30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours |
4 business hours 8 business hours 12 business hours 12 business hours |
| Business Hours North America Alaska, Hawaii Latin America Europe, Middle East, Africa (EMEA) Asia, Pacific Rim, Japan (APJ) Australia/New Zealand |
Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET) |
1 Hours of operation for Gemstone are Monday – Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
2 Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
3 VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.
Documentation:
Download the VMware vRealize Business for Cloud Datasheet (PDF).