VMware vRealize Hyperic (formerly vCenter Hyperic)
Monitors operating systems, middleware and applications running in physical, virtual and cloud environments

Features:

VMware vRealize Hyperic monitors operating systems, middleware and applications running in physical, virtual and cloud environments. It is a component of VMware vRealize Operations.

Comprehensive Application, Middleware, OS and Infrastructure Monitoring

• Auto-discover over 120 popular middleware and applications instantly, complete with pre-configured best practice collection for key performance indicators (KPIs) to accelerate monitoring setup.
• Complete run-book deployment automation, including the ability to copy and reuse monitoring configurations and alert policies, to bring resources under management in under a minute.
• Comprehensive monitoring for performance, configuration and security changes correlated in an easy to read user interface to enable quick root cause analysis (RCA).
• Understand availability, performance, utilization, events, logs, and changes across every layer of your virtualization stack, from vSphere hypervisor to guest operating system and applications

Easy To Use and Extensible

• vRealize Hyperic’s dashboards and reports make it easy to demonstrate compliance with SLAs, operating level agreements (OLAs), and undermining contracts (UCs) to their respective owners and IT management.
• Universally extensible, vRealize Hyperic API aggregates all subsystem-specific functionality under one umbrella, providing a simple programming interface to all vRealize Hyperic features.
• Hyperic’s Plugin Framework lets you build your own plugins to manage practically any type of server that Hyperic doesn’t already support. Through this framework, Hyperic can discover, monitor, and control any application or device using a straightforward Java/XML API.
• Hyperic’s HQU Plugin framework lets you create custom user interfaces to present performance data to meet your organization’s specific needs. The HQU Framework extends the Hyperic user interface to automate routine processes and integrate Hyperic with other management systems. Written in Groovy, a dynamic scripting language for the Java Virtual Machine, HQU plugins can be shared and added to live environments without stopping or restarting the Hyperic Server.

Alerting and Remediation Workflows

• Advanced alerting and escalation workflows let you reduce alert duplication, irrelevant alerts, and false alarms by setting precise alert condition definitions on a wide range of performance metrics, and can trigger both email notifications and automated control actions for “hands-free” resolution of common problems.
• Role-based alerting lets you assign problems to appropriate specialist teams, app server, DBA, development, network admin, and so on while alert calendars allow for geographically distributed staff and 24x7 operations.
• Administrative actions such as restarting servers or running garbage collection can be scheduled to run daily, weekly or monthly. They can also run in response to an alert condition, or manually performed via Hyperic’s web interface.
• Streamline day-to-day operations, reduce the risk of human error or omission, and respond rapidly via remote control with Hyperic’s Control Actions, which automatically remediates problems across your datacenter.

Market Leading Virtualization Support

As part of the VMware family of products, vFabric Hyperic provides best-in-class performance monitoring of applications running in virtualized environments. With its deep VMware vCenter™ integration, Hyperic monitors your entire application infrastructure inventory, from code components down to VMware ESX®, and continually updates this inventory as virtual machines are started, stopped and vMotioned. This eliminates reliance on chronically out-of-date configuration management databases, and enables system administrators to more rapidly pinpoint, correct and prevent application performance problems wherever they occur across physical, virtual and cloud infrastructures. Hyperic’s virtualizationaware alerting distinguishes between when a guest operating system has shut down unintentionally, and when it has been intentionally powered down or suspended. This prevents false alarms and enables system administrators to scale down application infrastructure without triggering alert storms.

Deep Functionality for Managing Complex Web Applications

VMware vFabric Hyperic provides the automation and built-in intelligence necessary for Web operations teams to manage applications at scale. Designed to power scalable, secure Web applications, Hyperic saves time and ensures comprehensive management of business-critical services. vFabric Hyperic features include:

• Complete deployment automation, including the ability to copy and reuse monitoring configurations and global alert templates, to bring resources under management in under a minute.
• Automated problem resolution, enabling administrators to degine automatic responses to performance problems, such as a server or virtual machine restart, letting you fix problems before customers notice.
• Enterprise alerting includes multi-conditional and recovery alerts, role-based notifications, server group alerting, escalations, planned downtime, and follow-the-sun notifications.
• Extended security options including support for role-based access control, dashboards, and alerts, external authentications for LDAP and Kerberos directories and uni-directional agent communication to track resources beyond the firewall.
• Extended analysis tools include advanced dashboard charting, capacity planning, baslining and built-in reporting.
• Enterprise-level scalability and high availablity deployment options.

Open Source Extensibility for your Unique Environment

Hyperic HQ is an open source subset of VMware vFabric Hyperic that provides Web application performance monitoring to help pinpoint, correct and prevent problems at every infrastructure layer, including hardware, networks, virtualization and applications. Designed for smaller-scale production deployments, developers and testing teams, Hyperic HQ can:

• Auto-discover software resources across physical, virtual and cloud-based infrastructure.
• Monitor performance, configuration and security changes.
• Alert team of performance problems, errors or inventory changes.
• Diagonse errors, correct problems and report performance cntrally.
• View resources by logical groupings - for instance, all Java servers or all components for an application - to best maange your unique environment.

System Requirements:

Comprehensive Technology Support

Hyperic manages a broad range of products including application servers, Web servers, databases, operating systems, hypervisors, messaging servers and directory servers. Hyperic uses the native management capabilities of the managed products, and can be easily extended to cover more products through our Plugin Development Kit (PDK)–usually with only a few lines of XML.

Operating Systems	Linux, Windows, Solaris, HP/UX, AIX, Free BSD, NetBSD, OpenBSD, Mac OS X, Cisco IOS & PIXOS
Virtualization	VMware vSphere, vCenter, vCloud Director, VI3, GSX; Xen VM
Application Platforms	Spring, JEE, J2EE, LAMP, .NET, JMX, MX4J, Sun JVM
Application Servers	Tomcat , WebLogic, WebSphere, .NET, tc server, Geronimo, Caucho Resin, Glassfish, JBoss, Jetty, JOnAS, JRun, ColdFusion, Oracle Application Server, Zope
Databases	MySQL, Oracle, IBM DB2, Microsoft SQL Server, PostgreSQL, Informix, Sybase Adaptive Server, CouchDB, GemFire, iAnywhere
Web & Proxy Servers	Apache, IIS, Memcached, GemFire, lighttpd, Nginx, Squid, SunONE/iPlanet
Messaging Middleware	ActiveMQ, IBM MQ Series, MSMQ, RabbitMQ, Hadoop
Network Management	NetScaler, Samba, Vyatta, WxGoos, ZXTM
Directory Services	Microsoft Active Directory, OpenLDAP
Email Servers	Microsoft Exchange, Zimbra, Sendmail, Postfix, qmail, IBM Lotus Domino
Agentless Monitoring	SNMP, HTTP, DHCP, DNS, FTP, IMAP, LDAP, NTP, Ping, POP3, RPC, SMTP, SSH, TCP, SQL Queries, Selenium synthetic transactions
Other Software	Bugzilla, Wordpress, Alfresco, Bind, Mule ESB, Asterisk, Sensatronics, Microsoft Terminal Services
Monitoring Tool Integrations	Nagios, OpenNMS, SNMP to OpenView, Tivoli, Patrol, and Unicenter

How To Buy:

vCenter Hyperic can be purchased as part of the complete vFabric Cloud Application Platform, in a choice of versions: vFabric Standard or vFabric Advanced. Learn more about pricing for vFabric Cloud Application Platform.

vCenter Hyperic is priced per machine. You need one vCenter Hyperic agent for each virtual machine, for each physical server with its own operating system, and for each network device you need to monitor. Some examples:

• Example 1: Virtual machine. To monitor 100 virtual machines running on 10 vSphere hosts, you need licenses for 100 vCenter Hyperic agents. (You would not count the 10 vSphere hosts.)
• Example 2: Physical servers. To monitor 50 physical servers (that are not running vSphere) you would need licenses for 50 vCenter Hyperic agents.
• Example 3: Network devices. To monitor 200 network devices, you would need licenses to monitor all 200 devices.

Support:

VMware Basic Support & Subscription

Weekday Support for Test, Dev and Non-Critical Deployments

• Global, 12x5 access to support
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Production Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

• Global, 24x7 support for Severity 1 issues
• Fast response times for critical issues
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature	Production Support	Basic Support
Hours of Operation1	24 Hours/Day 7 Days/Week 365 Days/Year	12 Hours/Day Monday–Friday
Length of Service	1 or 3 Years	1 or 3 Years
Product Updates 2	Yes	Yes
Product Upgrades 2	Yes	Yes
Products Supported 3	All Products (excluding VMware Fusion and VMware Player)	All Products
Method of Access	Telephone/Web	Telephone/Web
Response Method	Telephone/Email	Telephone/Email
Remote Support	Yes	Yes
Root Cause Analysis	Available only with Business Critical or Mission Critical Support Offering	Available only with Business Critical or Mission Critical Offering
Access to VMware Web Site	Yes	Yes
Access to VMware Discussion Forums and Knowledge Base	Yes	Yes
Max Number of Technical Contacts per Contract	6	4
Number of Support Requests	Unlimited	Unlimited
Target Response Times Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4)	30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours	4 business hours 8 business hours 12 business hours 12 business hours
Business Hours North America Alaska, Hawaii Latin America Europe, Middle East, Africa (EMEA) Asia, Pacific Rim, Japan (APJ) Australia/New Zealand	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)

¹ Hours of operation for Gemstone are Monday – Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
² Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
³ VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.

Documentation:

Download the VMware vRealize Hyperic Datasheet (PDF).