vSphere with Operations Management Acceleration Kits
The world's leading virtualization platform with insight to IT capacity and performance

Key Features:

VMware vSphere with Operations Management™ is our core virtualization product, vSphere, with the addition of performance monitoring and capacity management capabilities.

Simplify IT Management of Virtual Infrastructure Environments

vSphere with Operations Management not only offers a more intuitive user interface than vCenter Server, but it also takes vCenter Server monitoring capabilities further by adding predictive analytics to help with faster problem discovery and remediation as well as more efficient resource management.

Key Features of VMware vSphere with Operations Management 6.0

Unified Command Console displays key performance indicators in easily identifiable colored badges and provides a comprehensive view into what is driving current and potential future performance and capacity management issues.

Performance Monitoring and Capacity Management analyzes vCenter Server performance data and establishes dynamic thresholds that adapt to the environment and provide smart alerts about health degradations, performance bottlenecks and capacity shortfalls:

• Performance data is abstracted to health, risk and efficiency measures that provides IT with operations visibility to effectively identify developing performance problems with less time and effort
• Capacity management helps identify idle or overprovisioned VMs to reclaim excess capacity and increase VM density without impacting performance
• Capabilities are equivalent to Standard edition of vCenter Operations Manager and available as an appliance that is accessible within minutes

Increased Performance and Availability of Mission-Critical Applications through new and enhanced functionality to deliver greater agility, efficiency and resiliency at high service levels for your IT environments:

• Increased Host-Level Configuration Maximums (logical CPUs increased to 320) and Support for 62TB Virtual Machine Disk File (VMDK)
• Flash Read Cache leverages server-side caching for enhanced performance of applications
• VM Latency reduction by reserving memory, dedicating CPU cores and disabling network features prone to high latency
• App HA works in conjunction with VMware vFabric Hyperic Server to monitor application services running inside the virtual machine and performs restart actions as defined by the administrator when issues are detected
• Big Data Extensions (BDE) Plug-in enables administrators to deploy and manage Hadoop clusters on vSphere

Support:

VMware Basic Support & Subscription

Weekday Support for Test, Dev and Non-Critical Deployments

• Global, 12x5 access to support
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Production Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

• Global, 24x7 support for Severity 1 issues
• Fast response times for critical issues
• Unlimited number of support requests
• Remote Support
• Online access to documentation and technical resources, knowledge base, discussion forums
• Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature	Production Support	Basic Support
Hours of Operation1	24 Hours/Day 7 Days/Week 365 Days/Year	12 Hours/Day Monday–Friday
Length of Service	1 or 3 Years	1 or 3 Years
Product Updates 2	Yes	Yes
Product Upgrades 2	Yes	Yes
Products Supported 3	All Products (excluding VMware Fusion and VMware Player)	All Products
Method of Access	Telephone/Web	Telephone/Web
Response Method	Telephone/Email	Telephone/Email
Remote Support	Yes	Yes
Root Cause Analysis	Available only with Business Critical or Mission Critical Support Offering	Available only with Business Critical or Mission Critical Offering
Access to VMware Web Site	Yes	Yes
Access to VMware Discussion Forums and Knowledge Base	Yes	Yes
Max Number of Technical Contacts per Contract	6	4
Number of Support Requests	Unlimited	Unlimited
Target Response Times Critical (Severity 1) Major (Severity 2) Minor (Severity 3) Cosmetic (Severity 4)	30 minutes or less: 24x7 4 business hours 8 business hours 12 business hours	4 business hours 8 business hours 12 business hours 12 business hours
Business Hours North America Alaska, Hawaii Latin America Europe, Middle East, Africa (EMEA) Asia, Pacific Rim, Japan (APJ) Australia/New Zealand	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)	Monday - Friday 6 a.m. to 6 p.m. (local time zone) 6 a.m. to 6 p.m. (PST/PDT) 9 a.m. to 6 p.m. (local time zone) 7 a.m. to 7 p.m. (GMT/GMT+1) 8:30 a.m. to 8:30 p.m. (Singapore Time) 7 a.m. to 7 p.m. (Sydney AET)

¹ Hours of operation for Gemstone are Monday – Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
² Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
³ VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.

Documentation:

Download the VMware vSphere with Operations Management Datasheet (PDF).