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vSphere with Operations Management
The world’s leading virtualization platform with insight to IT capacity and performance

vSphere with Operations Management


Overview:

VMware vSphere with Operations Management delivers vSphere optimized with critical capacity management and performance monitoring capabilities. It is designed for businesses of all sizes to run applications at high service levels and maximize hardware savings through higher capacity utilization and consolidation ratios.

Performance and Capacity Management

Performance Monitoring and Capacity Management

Create a virtualized environment suited for running mission-critical applications with confidence through proactive capacity and operations management.

Robust Security

Robust Security

Protect your data and applications with the industry's most secure "bare-metal" virtualization platform.

Powerful Computing

Powerful Server Virtualization

Virtualize your x86 server resources and aggregate them into logical pools for allocation of multiple workloads.

High Availability

High Availability

Maximize uptime across your virtualized infrastructure, reducing unplanned downtime and eliminating planned downtime for server and storage maintenance.

Network Services

Network Services

Get network services optimized for the virtual environment, along with simplified administration and management.

Consistent Automation

Consistent Automation

Lower operating expenditures and minimize errors by streamlining routine tasks with vSphere's accurate and repeatable solutions.

Efficient Storage

Efficient Storage

Reduce the complexity of back-end storage systems and enable the most efficient storage utilization in virtual environments.

Consistent Automation

Cloud API Integration

Provide choice on how to consume your cloud environment

Key Features:

VMware vSphere with Operations Management Diagram

VMware vSphere with Operations Management™ is our core virtualization product, vSphere, with the addition of performance monitoring and capacity management capabilities.

Simplify IT Management of Virtual Infrastructure Environments

vSphere with Operations Management not only offers a more intuitive user interface than vCenter Server, but it also takes vCenter Server monitoring capabilities further by adding predictive analytics to help with faster problem discovery and remediation as well as more efficient resource management.

Key Features of VMware vSphere with Operations Management 6.0

Unified Command Console displays key performance indicators in easily identifiable colored badges and provides a comprehensive view into what is driving current and potential future performance and capacity management issues.

Performance Monitoring and Capacity Management analyzes vCenter Server performance data and establishes dynamic thresholds that adapt to the environment and provide smart alerts about health degradations, performance bottlenecks and capacity shortfalls:

  • Performance data is abstracted to health, risk and efficiency measures that provides IT with operations visibility to effectively identify developing performance problems with less time and effort
  • Capacity management helps identify idle or overprovisioned VMs to reclaim excess capacity and increase VM density without impacting performance
  • Capabilities are equivalent to Standard edition of vCenter Operations Manager and available as an appliance that is accessible within minutes

Increased Performance and Availability of Mission-Critical Applications through new and enhanced functionality to deliver greater agility, efficiency and resiliency at high service levels for your IT environments:

  • Increased Host-Level Configuration Maximums (logical CPUs increased to 320) and Support for 62TB Virtual Machine Disk File (VMDK)
  • Flash Read Cache leverages server-side caching for enhanced performance of applications
  • VM Latency reduction by reserving memory, dedicating CPU cores and disabling network features prone to high latency
  • App HA works in conjunction with VMware vFabric Hyperic Server to monitor application services running inside the virtual machine and performs restart actions as defined by the administrator when issues are detected
  • Big Data Extensions (BDE) Plug-in enables administrators to deploy and manage Hadoop clusters on vSphere

How To Buy:

A la carte licensing that is priced on a per CPU basis. All editions must be used in conjunction with an existing or separately purchased vCenter Server edition. SnS is required for at least one year.

  • VMware vSphere with Operations Management Enterprise Plus
    Policy-based datacenter automation with proactive operations management

Support:

VMware Basic Support & Subscription

Weekday Support for Test, Dev and Non-Critical Deployments

  • Global, 12x5 access to support
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Our global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

VMware Production Support & Subscription Service

Technical Support, 12 Hours/Day, per published Business Hours, Mon. thru Fri.

  • Global, 24x7 support for Severity 1 issues
  • Fast response times for critical issues
  • Unlimited number of support requests
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Product updates and upgrades

Overview

VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Feature Production Support Basic Support
Hours of Operation1 24 Hours/Day
7 Days/Week
365 Days/Year
12 Hours/Day
Monday–Friday
Length of Service 1 or 3 Years 1 or 3 Years
Product Updates 2 Yes Yes
Product Upgrades 2 Yes Yes
Products Supported 3 All Products
(excluding VMware Fusion and VMware Player)
All Products
Method of Access Telephone/Web Telephone/Web
Response Method Telephone/Email Telephone/Email
Remote Support Yes Yes
Root Cause Analysis Available only with Business Critical or Mission Critical Support Offering Available only with Business Critical or Mission Critical Offering
Access to VMware Web Site Yes Yes
Access to VMware Discussion Forums and Knowledge Base Yes Yes
Max Number of Technical Contacts per Contract 6 4
Number of Support Requests Unlimited Unlimited
Target Response Times
Critical (Severity 1)
Major (Severity 2)
Minor (Severity 3)
Cosmetic (Severity 4)

30 minutes or less: 24x7
4 business hours
8 business hours
12 business hours

4 business hours
8 business hours
12 business hours
12 business hours
Business Hours
North America
Alaska, Hawaii
Latin America

Europe, Middle East, Africa (EMEA)

Asia, Pacific Rim, Japan (APJ)

Australia/New Zealand
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)
Monday - Friday
6 a.m. to 6 p.m. (local time zone)
6 a.m. to 6 p.m. (PST/PDT)
9 a.m. to 6 p.m. (local time zone)

7 a.m. to 7 p.m. (GMT/GMT+1)

8:30 a.m. to 8:30 p.m. (Singapore Time)

7 a.m. to 7 p.m. (Sydney AET)

1 Hours of operation for Gemstone are Monday – Friday, 8 a.m. to 5 p.m. (PST/PDT). Severity 1 issues are responded to 24x7.
2 Product updates and upgrades are not included with Basic Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
Product updates and upgrades are not included with Production Support and Subscription Service for SUSE Linux Enterprise Server (SLES) for VMware.
3 VMware Fusion Professional and VMware Workstation require a minimum of ten (10) licenses in order to purchase Basic support. VMware Workstation requires a minimum of ten (10) licenses in order to purchase Production Support.

Documentation:

Download the VMware vSphere with Operations Management Datasheet (PDF).